We want you to be completely satisfied with your purchase from Bantraps. If you are not happy with your item, you may request a return within 30 days of receiving your order.
Eligibility for Returns
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Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
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A receipt or proof of purchase is required.
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To start a return, please contact us at bantraps.amw@gmail.com. Returns must be approved before being sent back. Items sent without prior approval will not be accepted.
Non-Returnable Items
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Custom or personalized items (such as special orders or engraved products) cannot be returned.
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Sale items and gift cards are non-returnable.
Damaged or Incorrect Items
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Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work to resolve it promptly.
Exchanges
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To exchange an item, please return the original product following the process above. Once your return is accepted, you may place a new order for the replacement item.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
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If more than 15 business days have passed since your refund was approved, please contact us at bantraps.amw@gmail.com.
Return Shipping Responsibility
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For returns due to change of mind, incorrect size, or ordering the wrong item, customers are responsible for return shipping costs.
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If your item is defective, damaged, or you received the wrong product, please contact us before sending your return. In these cases, we will provide a return shipping label and cover the cost of return shipping.
Contact
For any questions about returns, refunds, or the process, please contact us at bantraps.amw@gmail.com.
